Okos Smart Homes HelpCenter

Learn more about your Smart Light Switches on the official TP-Link Support

• Support for Smart Light Switches 

Learn more about Kasa products from the official TP-Link FAQ

Q1: What is the system and hardware requirement for Kasa app?

A: Kasa app requires iOS 10 or above, Android 5.x or above.

Note: Currently there is no plan to support the OS such as Windows phone, Kindle and Kindle fire and the app only available on mobile devices but not computers.

Q2:  How many Smart Home products can be added and controlled by the Kasa app?

A:  There is no limitation.

Q3:  Can I use Alexa or Google Assistant to set the timer function in the Kasa app?

A:  Google Assistant has no timer function. Alexa can achieve the requirements such as “Turn on bedroom light 10 minutes later” by Routines function.

To configure the Routines function, it’s suggested to contact Alexa support.

Q4:  Do smart home products support IFTTT ?

A: Kasa devices only support IFTTT, Google Assistant, Alexa. For more details please refer to our official website.

Q5:  Can our Smart home products be controlled by multiple phones?

A:  Yes, as long as you log in the cloud account which associated with the Smart devices on each phone.

Q6:  Can our Smart Home products monitor energy consumption?

A:  Kasa smart lights including smart bulbs and smart light strip, and smart plug HS110, smart power strip HS300 all support monitor energy consumption feature.

Q7: Do our Smart Home products retain their settings if power is disconnected, like Power outage, or breaker blown, etc.?

A:  Yes, they should retain their settings and restore connection once power is restored.

Q8:  Can our Smart Home products be used outdoors?

A:  Currently only KC200 and KP400 are designed to operate in an outdoor environment, while our other products are designed for indoor use. Please go to the local official website according to your region to check the working environment and other more detailed specification information.

Q9.  What voltages do Smart home products support?

A:  

Note:  TP-Link doesn’t support international warranty, so we recommend to purchase the product in the region where you plan to use them.

Q10:  Do our Smart home products need to be in the same room with Amazon Echo/Google Assistant?

A:  No. As long as Kasa device is configured successfully and enabled remote control feature, it can be bound to Alexa/Google Assistant and controlled by Alexa/Google Assistant.

Q11:  Can multiple Smart Home products work with Alexa/Google Assistant? If so, do I need to use separate names for each product?

A:  Yes. While you’re setting up the products in the Kasa app, you will get the opportunity to set a custom name and icon for each smart device.  When you pair them to Alexa or Google Assistant, you can also divide the Smart Home products into groups to control them. 

Q12:  Will the Timer and Schedule function still take effect if internet is down?

A:  Yes, those functions will take effect even if the Smart Home device loses its internet connection.

Note: If the device is manually turned off, then Timer will be shut down while Schedule is still working.

Q13: What kind of power appliance can be powered on by TP-Link Smart plug?

A: Generally speaking, as long as the maximum load and maximum power of this power appliance compatible with the smart plug, then it would be okay to use the smart plug to power on such a device. We have listed the maximum load and maximum power for each TP-Link smart plug device, and we can check this specification info on the official website.

For example, for the HS100 US version, the maximum load is 15A, maximum power is 1.8KW.

Thus if I have an iron which maximum load is 10A and maximum power is 1.3KW, then it would be fine to use the HS100 to power on this iron.

Besides, here are some detailed information about the horsepower of each plug which may also for your reference. It is not suggested to use the TP-Link smart plug with the appliance which beyond the plug’s horsepower since it would shorten the plug’s lifespan or even damage the plug:

HS100/110(US): 1/2HP

HS100/110(EU/FR/UK): 1HP

HS100/110(AU): 1/3HP

HS103: 1/2 HP

HS105: 1/2 HP

HS107: 1/3 HP

KP400:1/2HP

Note: The maximum power and maximum load for the same model would vary in different regions. So please go to the local official website according to your region to check the smart plug’s power specification info.

Also, when we power on the power appliance, the instantaneous peak power value at this moment would be much higher than the device’s working load. So please contact the appliance’s support to check out the maximum power load before connect it to the TP-Link smart plugs.

Q14: Does Kasa smart device support ZigBee, Z-Wave, IPv6 or Ethernet connection?

A: None of our TP-Link Kasa smart device supports ZigBee or Z-Wave, and they do not support wired Ethernet and IPv6 connection neither. Besides, except for KC200 and KC120 which support both 2.4GHz and 5GHz band, all of the other smart devices support only2.4GHz Wi-Fi band.

Q15: Does Kasa smart device support Campus, Hotel, Airport or Shopping Mall or my phone’s Wi-Fi Hotspots?

A: Currently, all of our smart home products only support WEP and WPA/WPA2 Personal encryptions.  Thus as long as your campus, hotel, airport, shopping mall or your phone’s Wi-Fi hotspots is compatible with above Wi-Fi bands and encryptions, then the answer is "Yes". Otherwise, the answer is "No".

Note: Smart home products do support hidden SSIDs.  

Q16: Which Kasa smart device support the offsets feature when scheduling sunrise and sunset?

A: The following devices would support offsets feature:

For smart plugs:

HS100 v2 or above

HS110 v2 or above

HS103; HS105; HS107

KP100; KP200; KP400

For smart lights:

LB/KL1xx series

LB2xx series

KL50; KL60

KL430

For smart switches:

HS200 v2 or above

HS210kit/HS210

HS220

Note: you need to wait for the new firmware update to use this new feature, and that new firmware would release within this year in succession. Please pay close attention to the firmware update notification on your Kasa app.

Q17: Which Kasa smart device support the fade on/off speed feature?

A: All of the dimmable devices support the fade on/off speed feature and the device models would be as follows:

For smart lights:

LB/KL1xx series

LB2xx series

KL50; KL60

KL430

For smart switches:

HS220

Note: You need to wait for the new firmware update to use this new feature, and that new firmware would release within this year in succession. Please pay close attention to the firmware update notification on your Kasa app.