For iPhone

Make sure you have Bluetooth turned on.


1. Tap Settings > Bluetooth. 

2. Make sure the toggle is on.


Make sure you have the latest version of the Google Home app installed.


1. Open the App Store.

2. Tap your user icon in the upper right corner.

3. Scroll down to see a list of apps that need to be updated.

4. Either select Update All or locate the Google Home app and choose Update just for it.


Force close and relaunch the Google Home app. 


1. Either double click the home button or swipe up slowly from the bottom edge of the screen to open the app switcher.

2. Swipe the Google Home app up and off the screen.


Connect to your Google Home device directly over Wi-Fi. 


1. Tap Settings > Wi-Fi.

2. Look through the list of available Wi-Fi networks for either "GoogleHomeXXXX" (where XXXX is a string of numbers) or the name of the Google Home device you gave it when you set it up (i.e. "Kitchen").

3. Tap your Google Home device to connect.

4. Open the Google Home app to set up your device.



For Android phones

Make sure you have Location Services turned on.


1. Tap Settings > Security & Location > Location > Use location.

2. Make sure the toggle is on.

3. Tap Settings > Apps & notifications > Google Home app > Permissions > Location.

4. Make sure the toggle is on.


Make sure you have the latest version of the Google Home app installed. 


1. Open the Google Play store.

2. Tap the icon of three stacked horizontal lines in the top white bar.

3. Tap My apps & games.

4. Either select Update All or locate the Google Home app and choose Update just for it.


Force close and relaunch the Google Home app. 


1. Tap Settings > Apps & Notifications 

2. Locate the Google Home app.

3. Tap Force Stop.


Connect to your Google Home device directly over Wi-Fi. 


1. Tap Settings > Wi-Fi.

2. Look through the list of available Wi-Fi networks for either "GoogleHomeXXXX" (where XXXX is a string of numbers) or the name of the Google Home device you gave it when you set it up (i.e. "Kitchen").

3. Tap your Google Home device to connect.

4. Open the Google Home app to set up your device.