Okos Smart Homes HelpCenter

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• Why is the thermostat setpoint temperature different from the one programmed in the automations?
• I have changed the display format (temperature / time) in my profile, however my devices are still using the old format. What should I do?

• What if a code appears where the time should typically be displayed?

• What should I do if the room temperature displayed on the thermostat display looks wrong?

• Why is my thermostat screen blank?

• Why is the thermostat setpoint temperature different from the scheduled temperature?

• Why is my thermostat screen turning off and on intermittently?

• The thermostat housing is hot. Is this normal?

• Why is the outdoor temperature or the time displayed on the screen wrong?

• What can I do if a device is unavailable in Neviweb?

• What is the Early Start feature? 

• How to adjust the time and outdoor temperature of the thermostat? 

• How to lock the buttons on my device? 

• How to program schedules for my smart devices? 

• Will I have to reprogram my devices after a power failure? 

• How to change the displayed time and temperature format featured on the thermostat? 

• In which situations will I receive notifications? 

• Which voice assistants are compatible with Mi-Wi devices?

• Are Mi-Wi, Zigbee or Wi-Fi devices compatible with Apple HomeKit?