Learn more on the official Bitdefender BOX Support


FAQ


What is Bitdefender BOX?

Bitdefender BOX is the innovative security hub for the connected home. It protects all internet-connected devices in your digital life, at home and on the go. With Bitdefender BOX you get complete, multi-layered cybersecurity for your computers, smartphones, tablets, baby monitors, game consoles, smart TVs, and everything that’s connected in your household. Bitdefender BOX lets you control all your connected devices from a single app. It employs machine-learning algorithms and intrusion prevention systems to pick up new threats and unsafe behavior and keep your smart home safe.

Is Bitdefender BOX available in my country?

Bitdefender BOX is currently available in the United States, Canada, Japan and select markets in Europe (France, Germany, UK, Romania, Austria, Netherlands, Belgium, Luxembourg)

How much does the Bitdefender BOX cost?

Bitdefender BOX 2 is a subscription-based product and the first purchase includes one year of subscription. After the first year, the subscription costs 99.99 CAD/year.

Do I still need to purchase Antivirus for my devices?

The Bitdefender BOX subscription includes Bitdefender Total Security and allows you to install the security software on Windows, Mac OS, Android and iOS devices. Bitdefender Total Security is recommended for devices that may leave the home network and need to stay protected on the go. It also protects your computers that may get infected via USB sticks or other storage devices.

How do I manage Bitdefender BOX?

Bitdefender BOX can be managed from the Bitdefender Central mobile application installed on your smartphone, iOS 9 or newer and Android 4.4 or newer.

What if I have another Bitdefender Product Installed?

Bitdefender BOX can work alongside all Bitdefender Software products (Bitdefender Total Security, Bitdefender Internet Security, Bitdefender Mobile Security & Bitdefender Antivirus for Mac) and you can use your existing Bitdefender account.

Does Bitdefender BOX require any updates?

Bitdefender BOX offers constant updates to improve its performance and features. Along with the firmware updates, the Bitdefender Central application is also updated regularly. All these updates are included in the BOX subscription. Note that the firmware updates will reboot the Bitdefender BOX in order to apply the newest version, and devices will be disconnected for a few moments during this process.